Refund & Return Policy

Our Commitment

At Afreebmart, customer satisfaction is our priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a comprehensive refund and return policy to ensure your peace of mind when shopping with us.

Return Window

You have 7 days from the date of delivery to return most items for a full refund or exchange. To be eligible for a return:

• Items must be unused and in the same condition that you received them
• Items must be in their original packaging
• You must provide proof of purchase (receipt or order confirmation)
• Food and perishable items are excluded from returns and refunds — see the section below

Non-Returnable Items

Certain types of items cannot be returned for health and safety reasons:

• Food and perishable goods (fresh produce, meat, seafood, dairy, bakery and prepared foods)
• Perishable goods that have been opened or consumed
• Custom or personalized products
• Items marked as "Final Sale" or "Non-Returnable"
• Gift cards

Food Items & Perishable Goods

Food and perishable items are not eligible for return or refund. Because of their nature they cannot be restocked or resold once they have left the vendor.

If a food item arrives damaged, spoiled, incorrect or incomplete, please contact us within 24 hours of delivery with photos of the item. Where we are satisfied that a claim is valid, we may offer compensation at our sole discretion — for example a replacement, store credit, or a partial refund on the affected item.

Compensation is discretionary and is not a guaranteed refund. It does not apply where an item was handled, stored or prepared incorrectly after delivery, or where the request is simply a change of mind.

Refund Process

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately with photos of the damaged item
• We will arrange for a replacement or full refund at no additional cost
• Return shipping will be covered by us for damaged or defective items
• Priority processing will be given to damaged item claims

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for a different product, please return the original item and place a new order for the desired product. This ensures faster processing and availability.

Late or Missing Refunds

If you haven't received a refund yet:

• Check your bank account again - it may take time for the refund to post
• Contact your credit card company - it may take some time before your refund is officially posted
• Contact your bank - there is often processing time before a refund is posted
• If you've done all of this and still have not received your refund, please contact us at refunds@afreebmart.com

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (you received an incorrect or defective item, etc.).

Vendor-Specific Policies

Some vendors may have their own return policies that differ from our standard policy. These vendor-specific policies will be clearly displayed on the product page. Please review them before making a purchase.

Contact Us

If you have any questions about our refund policy, please don't hesitate to contact us: